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Privacy Policy

Effective Date: July 1, 2026  |  Last Updated: July 1, 2026

Neurodivergent Care Joplin ("Practice," "we," "us," or "our") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (neurodivergentcarejoplin.com) or engage with our services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website.

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1. Information We Collect

We may collect the following types of information:

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a. Information You Provide Directly

  • Your name, email address, phone number, and any information submitted through contact or intake forms on our website.

  • Appointment requests, messages sent to us, and any details you share when reaching out for services.

  • Information provided during the intake or therapy process (collected and stored separately under HIPAA-compliant systems).

b. Information Collected Automatically

  • IP address, browser type, device information, and pages visited when you access our website.

  • Cookies and similar tracking technologies used by our website platform (Wix.com) for site analytics and functionality.

  • General geographic location based on IP address.

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2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule appointments.

  • Provide, manage, and improve our therapy services.

  • Send appointment reminders and administrative communications.

  • Send our email newsletter (only if you have opted in).

  • Comply with applicable legal and professional obligations, including those set by the Missouri State Committee of Psychologists and the Missouri Division of Professional Registration.

  • Analyze website usage to improve the user experience.

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3. HIPAA and Protected Health Information

As a mental health practice, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information (PHI) — including your diagnoses, treatment records, session notes, and billing information — is handled in strict accordance with HIPAA regulations and is stored separately from general website data.

Your PHI will not be disclosed without your written authorization, except as permitted or required by law (e.g., in cases of imminent safety risk, mandatory reporting obligations, or court order). A separate Notice of Privacy Practices (NPP) will be provided to you at the start of services.

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4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

  • Service Providers: Third-party vendors who assist in operating our website or delivering services (e.g., Wix.com, scheduling platforms), bound by confidentiality obligations.

  • Legal Requirements: When required by law, subpoena, or government request, or to protect the rights and safety of our clients, staff, or the public.

  • With Your Consent: When you have given us explicit written authorization to share information with a specific third party.

  • Professional Consultation: In limited, de-identified form for clinical supervision or peer consultation as permitted under professional ethics codes.

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5. Cookies and Website Tracking

Our website is built on Wix.com, which may use cookies and similar technologies to operate the site and gather anonymized analytics. You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.

We do not use third-party advertising cookies or allow advertisers to collect data through our website.

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6. Email Communications and Newsletter

If you subscribe to our email newsletter, you consent to receive periodic communications related to mental health, neurodivergent care, and practice updates. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

We will never share your email address with third parties for marketing purposes.

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7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of internet transmission or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

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8. Minors

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors without the express consent of a parent or legal guardian. If you believe we have inadvertently collected information from a minor, please contact us immediately.

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9. Third-Party Links

Our website may contain links to third-party websites (such as online booking platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

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10. Your Rights

Depending on applicable law, you may have the right to:

  • Access and review the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information, subject to legal and professional record-keeping obligations.

  • Opt out of non-essential communications at any time.

  • Receive a copy of your mental health records as permitted under Missouri law and HIPAA.

To exercise any of these rights, please contact us using the information provided at the top of this document.

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11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with a revised effective date. Your continued use of our website following any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

 

This document is for informational purposes and does not constitute legal advice. For HIPAA-specific questions related to your clinical records, you will receive a separate Notice of Privacy Practices upon beginning services.

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