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Accessibility Statement

 

Effective Date: July 1, 2026  |  Last Updated: July 1, 2026

Neurodivergent Care Joplin is committed to ensuring that our website and services are accessible to everyone — including people with disabilities, sensory differences, and neurodivergent needs. We believe that accessibility is not an afterthought but a core part of who we are and the community we serve. This Accessibility Statement outlines our current efforts, known limitations, and how to reach us if you need support accessing our content or services.

 

1. Our Commitment to Accessibility

We are actively working to make neurodivergentcarejoplin.com accessible and usable for people with a wide range of abilities, including those who:

• Use screen readers or other assistive technologies

• Navigate by keyboard rather than a mouse

• Experience sensory sensitivities, including to visual or auditory content

• Have cognitive differences that affect how they process information

• Rely on captions, alternative text, or simplified language

Our goal is to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as a baseline standard.

 

2. Current Accessibility Features

We have implemented or are working toward the following accessibility features on our website:

Visual & Design

• Color contrast ratios designed to support readability for users with low vision or color blindness

• Text that can be resized up to 200% without loss of content or functionality

• No flashing or rapidly strobing content that could trigger photosensitive responses

• Clean, uncluttered page layouts intended to reduce cognitive load

Navigation & Structure

• Logical heading structure (H1, H2, H3) to support screen reader navigation

• Descriptive page titles and link text

• A consistent navigation structure across all pages

• Contact information available on every page

Content

• Plain, straightforward language throughout the website

• Alternative text (alt text) on images to support screen readers

• No auto-playing audio or video content

• Forms with clearly labeled fields and accessible error messages

 

3. Known Limitations

While we strive for full accessibility, our website is built on the Wix platform, which may introduce some constraints outside our direct control. Known or potential limitations include:

• Some third-party tools or embedded content (such as our online booking platform) may not fully meet WCAG 2.1 AA standards. We encourage users to contact us directly if they experience difficulties with any third-party feature.

• Older PDF documents linked from the site may not be fully accessible. We are working to remediate or replace these over time.

• Some interactive elements may have limited keyboard accessibility depending on browser and assistive technology combinations.

We are committed to ongoing improvement and welcome feedback that helps us identify and address gaps.

 

4. Alternative Access to Services

We understand that digital accessibility is only one part of the picture. If any aspect of our website or online booking process creates a barrier for you, we offer the following alternatives:

• Phone and text: Call or text us directly at (417) 614-0725 to schedule an appointment or ask questions without needing to use the website.

• Email: Reach us at forrest@neurodivergentcarejoplin.com and we will respond promptly.

• In-person: If you prefer to complete intake paperwork or discuss services in person rather than online, we can accommodate that.

• Large-print materials: Upon request, we can provide printed documents in larger font sizes.

• Extended appointment intake: If you need additional time or support during the scheduling or intake process due to disability or neurodivergent needs, please let us know — we are happy to accommodate.

 

5. Our Physical Office

Our office is located at 2830 Mt. Hope Rd., Webb City, MO 64870. If you have specific accessibility needs related to your in-person visits — such as parking, building access, sensory considerations for the waiting room, or any other accommodations — please contact us in advance so we can prepare to support you as best we can.

 

6. Sensory and Neurodivergent Considerations

Because our practice specializes in neurodivergent care, we take sensory and cognitive accessibility especially seriously. We aim to:

• Keep our website visually calm and free of unnecessary animation or movement

• Write content in plain language that is direct and easy to skim

• Avoid jargon, and explain clinical terms when they are used

• Offer multiple ways to contact us so clients can choose what feels most comfortable

• Respect communication preferences — whether that means email only, text only, or no phone calls

If you have a specific sensory or communication need not listed here, we encourage you to tell us. Accommodation requests are welcome and will be handled with care and without judgment.

 

7. Feedback and Contact

We welcome your feedback on the accessibility of our website and services. If you experience any barrier accessing our content, need an accommodation, or want to report an accessibility issue, please contact us:

• Email: forrest@neurodivergentcarejoplin.com

• Phone/Text: (417) 614-0725

• Address: 2830 Mt. Hope Rd., Webb City, MO 64870

We aim to respond to accessibility feedback within 3 business days. We take all reports seriously and will work with you to find a solution or alternative means of access.

 

8. Ongoing Efforts and Review

Accessibility is an ongoing commitment, not a one-time task. We review and update this statement periodically as our website evolves. Our current efforts include:

• Regular manual review of website pages for accessibility barriers

• Monitoring Wix platform updates for accessibility improvements

• Incorporating accessibility checks when adding new content or features

• Consulting WCAG 2.1 guidelines as a reference standard for new development

This statement was last reviewed and updated on July 1, 2026.

 

9. Formal Complaints

If you are not satisfied with our response to an accessibility concern, you have the right to contact the U.S. Department of Justice Civil Rights Division or file a complaint with the relevant regulatory body. Information on the ADA complaint process is available at:

www.ada.gov/filing-a-complaint

 

Neurodivergent Care Joplin is committed to providing affirming, accessible care for all clients. This document will be updated as our accessibility efforts evolve.